We are CareIQ Limited.

We build healthcare platforms you can rely on.

These Terms & Conditions ("Terms") apply when you use our software, either via the CareIQ desktop app or CareIQ Web ("CareIQ" or the "Service"). By accessing and using CareIQ, you agree that you and your employer will be bound by these Terms, the CareIQ Privacy Policy, and CareIQ Data Processing Agreement.

CareIQ

CareIQ Patient is designed with the goal of making healthcare more accessible.CareIQ Patient enables you to book and consult with healthcare professionals in a Primary Care or GP based setting, to see your GP practice based medical records, manage your health and to interact with healthcare / life science / research services from the comfort of your own home.Please be aware of the following:

• CareIQ Patient does not provide health or medical advice. Our service facilitates interactions with your GP, your GP practice and your other usual healthcare providers. Your NHS practitioner is responsible for the medical advice, diagnosis or treatment you receive.
• Your NHS practitioner is also responsible for the content of your medical record. CareIQ accepts no responsibility for omissions or inaccuracies in your record. Our service simply displays what is made available to view online, by your GP practice. If you are concerned about anything you see in your medical record, you should contact your GP practice to discuss that.
• If you are unsure about requesting medication or a virtual consultation, always seek advice from your practitioner.

In addition, when viewing your GP practice based medical record:

• You may see something in your record that you had forgotten, and this may cause you distress
• You may see a test result or other information before you have spoken to the doctor, and this may make you feel anxious or upset
• You may find mistakes in your record: in this case, you should contact your practice to inform them
• If you think you could be pressured by someone to show them details of your medical history against your will, it might not be in your best interests to sign up for this service

Services

Our service allows you to:

• Book a consultation remotely
• View your medical records securely, to the extent that is made available by your practice
• View and request your repeat medications
• Consult with your primary care practitioner without having to attend the practice